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Omnilab
offers a complete range of services and is oriented towards
the attainment of its customers’ essential objectives.
In fact, Omnilab’s offering includes application software
design and development and/or the integration of applications
to existing systems; hardware and software system implementation;
final users’ training; start-up support and assistance
and system fine-tuning; round-the-clock customer assistance
and maintenance with multilingual staff and consulting services
for new technical issues.
In particular, Omnilab has developed a 4-tier assistance contract
including:
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1-tier: BRONZE,
a basic assistance contract (assistance provided on the
phone and via modem) from Monday to Friday (holidays excluded)
from 8:30 a.m. to 5:30 p.m. |
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2-tier: SILVER:
, assistance extended to Saturdays (holidays excluded)
from 8:30 a.m. to 3:30 p.m. |
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3-tier: GOLD,
365-day assistance, holidays included
(Saturdays and Sundays until 3:30 p.m.). |
The 4th tier assistance contract includes the possibility of
activating an ON-DEMAND service
which provides for assistance provision before 8:30 a.m. and
after 5:30 p.m. on working days and after 3:30 p.m. on Saturdays,
Sundays and holidays.
All time references are expressed in Rome time.
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